FAQs

How do i place an order?
To place an order of Bella Joias, select the merchandise of your choice as listed our website: www.bellajoias.com
Prepare your order using the shopping cart, and send it to your assigned sales representative and/or to sales@bellajoias.com.

Can I call Bella Joias speak to a Sales Representative?
We welcome our clients to talk to us and place orders by phone too!
Bella Joias contact Toll Free at 1-844-305-7675.
Hours of Operation: Monday – Friday (9:00am – 5:30pm) EST, Miami FL

How long will it take Bella Joias to ship my order?
Once your order has been submitted, Bella Joias will work to have it prepared within 1-2 business days, and shipped as soon as payment has been received.

What is Bella Joias order minimum?
The minimum purchase price in a single order is $200.00 USD. Bella Joias will only process orders above this minimum value.

Which methods of payment does Bella Joias you accept?

1) Credit Card Payment
2) Western Union and/or Money Gram.
3) Wire transfers, for which we will provide our banking  information.

Which shipping companies does Bella Joias use?
Bella Joias only uses the most trusted shipping companies, including UPS, FedEx, DHL, courier companies, and domestic postal services.

May i return or exchange unsold products to Bella Joias?
Bella Joias does not accept returns or exchanges.

How much does shipping cost?
Shipment costs vary according to the price of your order, the size of the package, and the shipping destination. A more precise estimate will be available once your order has been prepared.

Does Bella Joias ship anywhere in the world?
Bella Joias specializes in international business, such that we will ship to any country, except those subject to USA sanctions.

Does Bella Joias also ship within the USA?
Yes. The USA is our principal market – Bella Joias operates from the USA.

If i am importing your products, who will pay the import fees?
In order for you to receive your shipment, you assume responsibility for the payment of any tariffs or import fees.

Who is responsible for bringing the merchandise through customs?
The shipping company will be responsible for bringing any orders through customs, but you are ultimately responsible for the payment of any tariffs or import fees.

Will i receive 100% of my requested merchandise?
We always strive to fill 100% of every order that we receive. However, because we deal in a great variety and quantity of designs and models, there will be occasions when we will be unable to fill an entire order. Bella Joias works very hard so we can at least provide between 70% and 80% of any order in a worst case scenario. In such circumstances, your assigned sales representative will contact you in order to arrange a solution to suit your needs.

How often does Bella Joias introduce new models or product designs?
We are proud to say that only Bella Joias brings you +100 new models or product designs every week.

Does Bella Joias use distributors?
No, at Bella Joias we do not endorse distributors of our products. Only if you buy directly from Bella Joias can we guarantee the quality of our products.

Can i visit your offices to make a direct purchase with Bella Joias?
It is our pleasure to serve our customers face-to-face. Our offices are located at:
 
Bella Joias
1990-A NW 20th St.
Miami, FL 33142
United States

Can Bella Joias give me a wholesaler discount for buying in large volume?
Bella Joias welcomes large buyers and wholesale accounts. We offer special discounts for purchases in large volumes. Please ask your sales representative for more details