Return Policy

Returns

Our sales are final and we do not accept returns. We provide warranty against tarnishing only. We do not warranty if the merchandise is broken, or damaged by misuse. Our manufacturer warranty lasts one year from the date of the purchase. In that case we can offer an exchange for the same item.

Exchanges

If you are eligible to an exchange, send us an email at sales@bellajoias.com and send your item to: 1990-A NW 20th St, Miami FL 33142, United States.

Attention: before retuning any item, please get in touch and send us evidences that the item is defective. We will then analyze your case and get in touch with a solution.

Also to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with no missing parts.

To complete your return, we require a receipt or proof of purchase.

Shipping

To return your product, you should mail your product to: 1990-A NW 20th St, Miami FL 33142, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.